Frequently asked questions
How can I view my invoices?
In order to receive your invoice you may click on Your Account on the top, right corner of OKCountyRecords.com and click My Invoices towards the bottom. You may click on the invoice and print it.
How do I cancel my subscription?
In order to cancel your account, you may click on Your Account on the top, right corner of OKCountyRecords.com, then click Upgrade or Cancel My Subscription at the top, then you can chose to either Cancel Immediately or at the end of your billing cycle.
How do I downgrade my subscription?
If the subscription you've chosen does not meet your needs, you must click on Your Account and "Upgrade or Cancel my Subscription" and choose a different plan. Your subscription will be downgraded to the plan you choose, at the start of your next billing cycle.
How do I upgrade my subscription?
If the subscription you've chosen does not meet your needs, you must click on Your Account and "Upgrade or Cancel my Subscription" and choose a different plan. Your upgrade will take effect immediately, and you will be charged the difference between the plans.
I can't remember my password.
Click here to reset your password. This will take you to a screen where you can enter your email address, and we will send you instructions on how to reset your password. To make sure your account remains secure, password recovery requests will only last for 60 minutes.
If you don't have an account, you can create one now.
When trying to create an account, I get the message: "This field is not a string".
Make sure there are no spaces before or after your name.
How do I delete my credit card or change my credit card number?
In order to delete your credit card, go to your Payment Methods and click the Delete button. If you want to change your credit card number then you will need to delete your current credit card, then re-insert it with the new number.
What payment types do you accept?
We currently accept checks, Visa, MasterCard, and Discover.
When should I expect my Print Tokens to be available?
If you are paying by credit card, your Print Tokens are available immediately. If you pay by check, your Print Tokens will be available after we receive your check.
Can I print a document that I have printed before, or is it an extra charge?
Everything you print is saved in your account for 90 days and may be reprinted without using any additional print tokens. From Your Account, you may click Recently Printed Copies to view these documents.
What is the difference between Print Tokens and a Preview Subscription?
Our website is setup to use a monthly subscription in order to view instruments on your screen and use print tokens in order to print by page. You may use one or both of those functions, depending on your needs.
The Subscription Plans to preview instruments come in the following 4 packages:
- Personal $10/month for 10 Instrument previews per month
- Business $20/month for 40 Instrument previews per month
- Business Plus $40/month for 80 Instrument previews per month
- Corporate $60/month for 130 Instrument previews per month
- Corporate Plus $120/month for 300 Instrument previews per month
- 5 for $5
- 10 for $10
- 30 for $30
- 50 for $50
- And 100 for $100
In order to print you must purchase print tokens. Print tokens are sold in the following 5 packages:
The cost to print is 1 print token per page, not per instrument. You may select which pages you would like to print by clicking "Print copies" on the far, right side. You may select to print all of the pages within the instrument or just select the ones you need.
When I print the record, its showing to be a different document than the one listed.
You will need to Contact Us with the county name and instrument number and we will take care of it.
When I try to print, nothing happens.
Choosing print from the file menu will not work. You may click on Your Account on the top, right corner then click on Recently Printed Copies toward the bottom. This will show all of the documents you have printed or attempted to print in the last 90 days. Once you are viewing the document, right-click on the image, and select Print to print the document.
Who should I notify if I find information that has errors?
The data displayed on this site is extracted from actual data recorded at each county. If there appears to be a mistake in the data, the most efficient way to have the corrections made is to contact the County Clerk for that county. If the county official determines that there is an error, that information can be corrected and the data refreshed by the county.
Why can't I seem to find any records when I search using the "Legal to Search for:" field?
The way that the Legal Description is shown varies from county to county, so there is no standard format for the Section, Township, and Range. If you are unable to find any records when searching using the Legal to Search for: field, you can try utilizing wild cards to find your information. For example, if you are looking for Section 22, Township 9N, Range 26W, you would run a search for *22*9*26*. Note: This will give you more than what you need, so you will have to sort through the results to find what you’re looking for.
Why do some counties not allow you to use the drop down boxes to search? Some only say All as an option.
For counties that don't have the unplatted search fields, you can try using wildcards (asterisks *) in the "Legal to search for" field. (For example, *4*20*11* would give results for Sec: 4, Township: 20N, Range: 11W) The reason for this is, some counties change the way they input their data from time to time. This will bring up more results than you need, however, so you will have to filter them out.
Why don't I see the county I'm searching for on the list?
We are working on getting as many counties online as we can. Ultimately, it is up to the county to decide whether or not to publish their images.
I have the latest version of Adobe Reader, and I still get a blank page when trying to view a document.
This means that the problem is probably with your Adobe settings. A common settings problem is that the Fast Web View is turned on. To turn it off, open Adobe Reader then go to Edit --> Preferences. Select Internet from the categories that appear, then un-check Allow fast web view.
What is the difference between a preview subscription and print tokens?
Our website is setup to use a monthly subscription in order to view instruments on your screen and use print tokens in order to print by page. You may use one or both of those functions, depending on your needs.
The Subscription Plans to preview instruments come in the following 5 packages:
- Personal $10/month for 10 Instrument previews per month
- Business $20/month for 40 Instrument previews per month
- Business Plus $40/month for 80 Instrument previews per month
- Corporate $60/month for 130 Instrument previews per month
- Corporate Plus $120/month for 300 Instrument previews per month
- 5 for $5
- 10 for $10
- 30 for $30
- 50 for $50
- And 100 for $100
In order to print you must purchase print tokens. Print tokens are sold in the following 5 packages:
The cost to print is 1 print token per page, not per instrument. You may select which pages you would like to print by clicking "Print copies" on the far, right side. You may select to print all of the pages within the instrument or just select the ones you need.
When I try to view the document, I only get a white page.
You're Adobe is probably out of date, so you will need to download the latest version from "http://get.adobe.com/reader/". Un-check the McAfee Security Scan Plus download, as it is not required. Alternately, you can download the Google Chrome Frame to completely bypass Adobe. To do this, go to "http://www.google.com/chromeframe".
When I view the document, it is different than the one listed.
You will need to Contact Us with the county name and instrument number and we will take care of it.
Why are the images sideways/upside down?
The images are this way because of how they were scanned in the county clerk's office. For the images that are sideways or upside down you may right click on them, then left click on Rotate Clockwise in the drop-down box. This will rotate the image for you. You may have to select Rotate Clockwise several times in order for it to appear correctly.
Why do I keep getting an error message that says "Error reading linearized hint data"
The reason your getting this error message is your settings in Adobe Reader. Here are the steps to fix this issue:
- Open Adobe Reader
- Click on Edit
- Click on Preferences
- Click on Internet from the right side list
- Uncheck Allow fast web view